Scott Tackett

March 21, 2021
How to Create Culture in a Restoration Business: Creating a Competitive Advantage
What is Culture If you’re a restoration business owner or manager, how many times over the course of your career have you asked an employee, “Do you have a minute?” I would assume that, like me, you cannot even come close to determining the number of times you have used this opening line to begin what may have been a difficult conversation. In a service delivery industry, like disaster restoration, these conversations happen often. Lets explore why “culture” matters, and then some tips for creating a strong culture in a restoration business. No one can argue that people are people, and as human beings, we will always struggle with having difficult conversations. The issues that every restoration business is facing currently make it much tougher to have difficult workplace conversations. The worldwide pandemic, economic uncertainty, family issues, health (physical and mental), and the fact that many employees are working from home for the first time ever all affect how to appropriately address performance issues and conduct effective, performance-related conversations. The Society for Human Resource Management’s Culture Report of 2019 states the following: Nearly 4 in 10 employed U.S. workers say their manager fails to frequently engage in honest conversation about
August 20, 2020
Unexpected Success During The Pandemic of 2020
Unexpected Success During The Pandemic of 2020  Scott Tackett    Today, I was reminded of a very powerful quote taken from the book, Seven Choices for Success and Significance, by Nido R. Qubein. It states: “Success is not a matter of luck, not an accident of birth, not a reward for virtue. The most successful people I know are the ones who have something to do, somewhere to be and someone to love.…It all starts with the choices you make—they determine the person you will become.”  This came to mind as I watched a colleague of mine respond to a question regarding the current pandemic. The question posed to him was: “Do you think anything good has come out of this crisis?” His response was spot on, and I could not agree with it more.   My colleague indicated that he felt many in our industry made changes due to their belief that COVID-19 isn’t going away, and he stated that others should adjust and move forward quickly if they have not already. He elaborated on the fact that we have witnessed quick decision making, more–effective communication—both inside and outside of organizations, and a drive forward in innovation the likes of which none of us have seen before. I couldn’t agree more!  As consultants at Violand Management, we have witnessed successes and good things during the most chaotic time in our business lives.   Author Virginia Burden was once quoted