Chris McQueen

December 20, 2021
The Future of the Restoration Industry: Helping the Next Generation Succeed
Chris McQueen Put away the instruction manual on how to manage millennials. These workers and their successors are in the trades, purchasing businesses, and smart enough to ask for help. They are at the beginning stages of being your peers and while some will accomplish business success quickly, others will struggle for many years until they reach a breakthrough, perhaps not unlike yourself. The Restoration Industry: Where it Was As a restorer in the 80s, 90s, and 00s, you helped the younger generations gain data quicker than they could have on their own. Many restorers who have been in business for 30 plus years will testify that the days of cheap dehumidifiers, enough fans to pop breakers, and seven-day dry times with no monitoring are gone. The industry simply did not have enough data at the onset to say when something would be “dry.” Now most restorers, even when not necessary, provide daily moisture readings and adjustments to the equipment that justify their dry times. Point after point and job after job, the data is being collected and all of us know more. The result is that restorers spend hours debating how to tell which category a job is, how
October 9, 2020
Declutter Your Career 
Declutter Your Career  Chris McQueen    Think of your bookshelf, or for those of you who are digitally minded, think about your e-reader or Audible subscription. You likely have hours of distilled wisdom in your possession, with many more waiting to be added today, tomorrow, and every day after. This leads to an issue of clutter and of wondering which ideas are best, who you should listen to, and how to decide which advice or method(s) to follow.    Even without the resources on your bookshelf, you are likely equipped to elevate your career or the business you participate in, but you may have missed a step or two along the way. In his book, The Learned Disciplines of Management: How to Make the Right Things Happen, author Jim Burkett’s first three disciplines are Planning, Organizing, and Measuring Performance.    While visiting hundreds of offices over the last half–decade, I noticed a common theme of the planning and organizing steps often being skipped. If you are currently measuring KPIs or other performance management indicators without a plan for how to use the information or having an organized path for how you will get to your goals, you are doing a disservice to yourself and those you work with.    The following four steps will help you organize your thoughts and aid in deciding which method or workflow to use in achieving your goals.      Dispose of the Clutter  There are excellent resources
April 20, 2020
Think Like a Boss: The Employees’ 4 Step Guide to Improving your Work Life 
Think Like a Boss: The Employees’ Guide to Improving your Work Life  Chris McQueen    Your owner, GM, supervisor, and teammates need your help to lead growth, excellence, and opportunity in the company. There is no magic or simple way to fulfill your role. Quite simply, it’s work. But by following the principles below, your work will improve, the lives of those around you will improve, and you will find more enjoyment in your daily routine.     Boss Principles are a way of thinking about your job. The principles are about taking control of daily interactions, establishing a career, and working well with others. When you meet a person who has respect, success, and influence in any industry, it is likely they are someone who thinks about work like a Boss.   Boss Principle #1: Why?  Does your company have a purpose above the pursuit of profit? If so, what role do you play? Simon Sinek explores this topic in his book, Start with Why. “WHY does your company exist? WHY do you get out of bed every morning? And WHY should anyone care?”    While you may not know why your company exists, you should be able to define the role you play and how you can help to improve the lives of those around you through the work that you do. Thinking like a Boss starts
February 20, 2020
The Challenge of Setting Big Goals 
The Challenge of Setting Big Goals  Chris McQueen    Over the past three months, I participated in many conversations with small business owners who were planning their businesses for 2020 and through the next decade. During these conversations, many found it difficult to think about reaching long–term goals. Instead, they focused on tasks that could be completed immediately.   This is not a surprise. There are many sources of research indicating how humans are hardwired to seek out immediate gratification. Small business owners are no different, so how are you expected to focus your efforts to make lasting change?   I am reminded of a story about lions, field mice, and antelope that American author Tim Ferriss uses to frame tasks. A lion must select prey carefully. Field mice are easy to catch and provide satisfaction for a moment, but the effort needed to catch a mouse is more than the energy provided by consuming it. If lions hunt field mice all day, they will eventually starve. Because of this, the lion chooses to hunt antelope. This animal is much larger and requires more effort but will feed the lion and their pride with sustaining energy. By focusing on a larger animal, the lion will miss out on several “wins” that capturing field mice would provide, but the lion will ultimately lead a longer fulfilling life.   Reflect on the previous month